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About Golda's Kitchen

Shipping & Delivery

How Are Orders Shipped?
Orders are shipped from our Mississauga, Ontario, Canada distribution facility via trademark of United Parcel Service of America, Inc. United Parcel Service (within Canada and to the United States and most countries worldwide) and trademark of Canada Post Corporation Canada Post (within Canada only). Orders may also be picked up at our retail store in Mississauga, Ontario.

For shipping via United Parcel Service (UPS) within Canada, to the United States, or overseas, a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided; delivery to post office boxes is not available. Within Canada, shipping via Canada Post is available to post office boxes and postal designations (e.g., rural route, general delivery).

UPS standard (ground) shipping is not available to the Northwest Territories, Nunavut, Yukon, Alaska, Hawaii, and certain remote locations in Canada. A surcharge may apply for deliveries to rural addresses. Shipping to U.S. APO and FPO addresses is not currently available.

UPS worldwide shipping is available to the following countries:
Service may only be available to selected cities and/or addresses (in particular, delivery to post office boxes is not available). A surcharge may apply for deliveries to rural addresses.

Please note that U.S. and international shipments may be delayed due to heightened customs inspection and border security. Pursuant to U.S. Customs and Border Protection Agency regulations, as well as regulations of most governments, all U.S. and international shipments may bear a commercial invoice providing a complete description and value of the contents.

Product shipments to the United States valued at under $200.00 and for personal use are generally not subject to customs brokerage fees and import duties. Shipments to the U.S. valued at $200.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee, as are any taxes levied by government authorities in the destination country. Shipments may be opened and inspected by customs authorities.

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Which Shipping Service Should You Choose?
For shipping via United Parcel Service (UPS), a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided. For delivery to Canadian post office boxes and postal designations (e.g., rural route, general delivery), only Canada Post shipping services should be selected.

If no one is available to accept delivery when delivery is first attempted, UPS may leave the package or leave a delivery notice card (at the driver's discretion) and reattempt delivery on the two subsequent business days, following which the shipment will be returned to us. Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days, following which the shipment will be returned to us.

You are responsible for providing the correct delivery address information (including any necessary security access codes/buzzer numbers) to ensure that your order can be delivered. If the delivery address provided is incorrect or can not be located, UPS will attempt to contact the recipient via telephone and/or mail so as to effect delivery of the shipment; Canada Post will return the shipment to us without attempting any correction. Charges levied by the carrier for address correction, redirection, or return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.

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When Is Your Order Shipped?
Following receipt of your order, most products are shipped within the latest availability timeframe (noted in business days [Monday through Friday], excluding holidays) noted when viewing product details and on your order summary. Orders consisting entirely of items with in stock availability are generally shipped within 1 - 2 business days (i.e., on the first or second business day following the day on which your order is placed). Due to the large quantity of products which Golda's Kitchen has available, not all items may be in stock at the time you place your order, in which case shipment of your order will be delayed until we can ship all products. Thus, if you have ordered 3 products with an availability of in stock and a fourth product whose availability is 5 - 10 business days, your complete order will be shipped once the fourth product is ready to be shipped, i.e., in 5 - 10 business days.

Our shipping department is closed on all statutory holidays:
  • New Year's Day: Tuesday, January 1, 2013
  • Family Day: Monday, February 18, 2013
  • Good Friday: Friday, March 29, 2013
  • Victoria Day: Monday, May 20, 2013
  • Canada Day: Monday, July 1, 2013
  • Civic Holiday: Monday, August 5, 2013
  • Labour Day: Monday, September 2, 2013
  • Thanksgiving Day: Monday, October 14, 2013
  • Christmas: Wednesday, December 25, 2013
  • Boxing Day: Thursday, December 26, 2013
  • New Year's Day: Wednesday, January 1, 2014
These dates -- as well as Easter (observed Monday, April 1, 2013) and Remembrance Day (Monday, November 11, 2013) and civic/provincial holidays observed at the destination address -- are not considered business days for purposes of calculating the shipping delivery standard.
On Monday, December 31, 2012, Tuesday, December 24, 2013, and Tuesday, December 31, 2013, only orders placed by 9:00 a.m. that day and being shipped via UPS Express Saver, UPS 3 Day Select, or UPS Worldwide Express will be shipped; all other orders will be shipped on the next regular business day (Wednesday, January 2, 2013, Friday, December 27, 2013, or Thursday, January 2, 2014, respectively).

What If An Item Is On Backorder?
If we can not assemble your complete order within the longest availability timeframe, we will partially ship the available items from your order (subject to certain conditions; see note 1) within this timeframe. A backorder will be created for the remaining items (subject to minimum values; see note 2) and shipped once additional stock is received, or you may choose to cancel the backordered items from your order. No additional shipping charges apply to backordered items.

Note 1: If the total value of the available items is under $25.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or to which ground service is not available) or $40.00 (for delivery addresses in the USA), the complete order will be held until the order can be shipped complete.

Note 2: Backorders valued at under $25.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or to which ground service is not available) or $40.00 (for delivery addresses in the USA), and all backorders for delivery addresses within Canada to which extended area surcharges apply or to which ground service is not available, as well as delivery addresses overseas, will be cancelled.

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How Much Does Shipping Cost?
Shipping and handling charges are added to all orders, except those which are to be picked up at our retail store. The shipping and handling charge consists of a base charge plus an additional charge for each kilogram of weight (the greater of the actual weight and the dimensional weight of the shipment). If the value of the products you have ordered is more than $100.00, there is an additional charge for insurance for each additional $100.00 of value.

An extended area surcharge may apply to UPS shipments to certain Canadian delivery addresses, as follows: An extended area surcharge may also apply to certain international addresses.

CANADA   Base Charge   Plus   Insurance
Alberta
  UPS Standard   $12.50   $0.80/kg or $0.36/lb   $2.10/$100
  UPS Express Saver   $16.45   $3.20/kg or $1.45/lb   $2.10/$100
  Expedited Parcel   $12.50   $1.45/kg or $0.66/lb   $1.95/$100
  Xpresspost   $24.00   $5.95/kg or $2.70/lb   $1.95/$100
British Columbia
  UPS Standard   $12.70   $0.85/kg or $0.39/lb   $2.10/$100
  UPS Express Saver   $17.60   $3.25/kg or $1.48/lb   $2.10/$100
  Expedited Parcel   $12.70   $1.45/kg or $0.66/lb   $1.95/$100
  Xpresspost   $23.60   $5.90/kg or $2.68/lb   $1.95/$100
Manitoba
  UPS Standard   $12.35   $0.80/kg or $0.36/lb   $2.10/$100
  UPS Express Saver   $16.85   $3.20/kg or $1.45/lb   $2.10/$100
  Expedited Parcel   $12.35   $0.90/kg or $0.41/lb   $1.95/$100
  Xpresspost   $23.80   $3.25/kg or $1.48/lb   $1.95/$100
New Brunswick
  UPS Standard   $13.30   $1.00/kg or $0.45/lb   $2.10/$100
  UPS Express Saver   $19.65   $3.40/kg or $1.55/lb   $2.10/$100
  Expedited Parcel   $13.30   $1.05/kg or $0.48/lb   $1.95/$100
  Xpresspost   $25.05   $3.40/kg or $1.55/lb   $1.95/$100
Newfoundland & Labrador
  UPS Standard   $13.95   $1.10/kg or $0.50/lb   $2.10/$100
  UPS Express Saver   $20.45   $3.35/kg or $1.52/lb   $2.10/$100
  Expedited Parcel   $13.95   $1.45/kg or $0.66/lb   $1.95/$100
  Xpresspost   $26.20   $5.95/kg or $2.70/lb   $1.95/$100
Northwest Territories & Nunavut
  UPS Express Saver   $21.90   $3.50/kg or $1.59/lb   $2.10/$100
  Expedited Parcel   $13.80   $1.70/kg or $0.77/lb   $1.95/$100
  Xpresspost   $27.90   $6.85/kg or $3.11/lb   $1.95/$100
Nova Scotia
  UPS Standard   $13.30   $1.00/kg or $0.45/lb   $2.10/$100
  UPS Express Saver   $19.65   $3.40/kg or $1.55/lb   $2.10/$100
  Expedited Parcel   $13.30   $1.05/kg or $0.48/lb   $1.95/$100
  Xpresspost   $25.10   $3.40/kg or $1.55/lb   $1.95/$100
Ontario - postal codes beginning with K
  UPS Standard   $9.90   $0.60/kg or $0.27/lb   $2.10/$100
  UPS Express Saver   $13.35   $0.85/kg or $0.39/lb   $2.10/$100
  Expedited Parcel   $9.90   $0.65/kg or $0.30/lb   $1.95/$100
  Xpresspost   $14.05   $1.05/kg or $0.48/lb   $1.95/$100
Ontario - postal codes beginning with L
  UPS Standard   $8.35   $0.40/kg or $0.18/lb   $2.10/$100
  UPS Express Saver   $10.90   $0.55/kg or $0.25/lb   $2.10/$100
  Expedited Parcel   $8.35   $0.45/kg or $0.20/lb   $1.95/$100
  Xpresspost   $11.80   $0.85/kg or $0.39/lb   $1.95/$100
Ontario - postal codes beginning with M
  UPS Standard   $6.95   $0.25/kg or $0.11/lb   $2.10/$100
  UPS Express Saver   $8.80   $0.30/kg or $0.14/lb   $2.10/$100
  Expedited Parcel   $6.95   $0.40/kg or $0.18/lb   $1.95/$100
  Xpresspost   $11.75   $0.85/kg or $0.39/lb   $1.95/$100
Ontario - postal codes beginning with N
  UPS Standard   $9.80   $0.55/kg or $0.25/lb   $2.10/$100
  UPS Express Saver   $13.20   $0.80/kg or $0.36/lb   $2.10/$100
  Expedited Parcel   $9.80   $0.65/kg or $0.30/lb   $1.95/$100
  Xpresspost   $14.25   $1.05/kg or $0.48/lb   $1.95/$100
Ontario - postal codes beginning with P
  UPS Standard   $12.80   $0.90/kg or $0.41/lb   $2.10/$100
  UPS Express Saver   $18.50   $3.35/kg or $1.52/lb   $2.10/$100
  Expedited Parcel   $12.80   $0.95/kg or $0.43/lb   $1.95/$100
  Xpresspost   $18.90   $3.35/kg or $1.52/lb   $1.95/$100
Prince Edward Island
  UPS Standard   $13.40   $1.00/kg or $0.45/lb   $2.10/$100
  UPS Express Saver   $19.95   $3.40/kg or $1.55/lb   $2.10/$100
  Expedited Parcel   $13.40   $1.05/kg or $0.48/lb   $1.95/$100
  Xpresspost   $26.85   $3.55/kg or $1.61/lb   $1.95/$100
Quebec - postal codes beginning with G
  UPS Standard   $11.40   $0.75/kg or $0.34/lb   $2.10/$100
  UPS Express Saver   $15.55   $2.30/kg or $1.05/lb   $2.10/$100
  Expedited Parcel   $11.40   $0.80/kg or $0.36/lb   $1.95/$100
  Xpresspost   $18.95   $2.30/kg or $1.05/lb   $1.95/$100
Quebec - postal codes beginning with H
  UPS Standard   $9.70   $0.65/kg or $0.30/lb   $2.10/$100
  UPS Express Saver   $13.50   $0.80/kg or $0.36/lb   $2.10/$100
  Expedited Parcel   $9.75   $0.65/kg or $0.30/lb   $1.95/$100
  Xpresspost   $13.35   $0.95/kg or $0.43/lb   $1.95/$100
Quebec - postal codes beginning with J
  UPS Standard   $10.50   $0.70/kg or $0.32/lb   $2.10/$100
  UPS Express Saver   $14.30   $1.65/kg or $0.75/lb   $2.10/$100
  Expedited Parcel   $10.55   $0.70/kg or $0.32/lb   $1.95/$100
  Xpresspost   $14.55   $1.65/kg or $0.75/lb   $1.95/$100
Saskatchewan
  UPS Standard   $12.55   $0.80/kg or $0.36/lb   $2.10/$100
  UPS Express Saver   $16.45   $3.25/kg or $1.48/lb   $2.10/$100
  Expedited Parcel   $12.55   $0.95/kg or $0.43/lb   $1.95/$100
  Xpresspost   $25.65   $3.40/kg or $1.55/lb   $1.95/$100
Yukon Territory
  UPS Express Saver   $21.90   $3.50/kg or $1.59/lb   $2.10/$100
  Expedited Parcel   $12.25   $1.45/kg or $0.66/lb   $1.95/$100
  Xpresspost   $23.90   $5.95/kg or $2.70/lb   $1.95/$100
  Expedited Parcel   $13.95   $7.35/kg or $3.34/lb   $1.95/$100
  Xpresspost   $27.30   $11.90/kg or $5.41/lb   $1.95/$100
 
UNITED STATES   Base Charge   Plus   Insurance
  UPS Standard - USA   $9.80   $1.05/kg or $0.48/lb   $2.10/$100
  UPS 3 Day Select - USA   $27.85   $5.10/kg or $2.32/lb   $2.10/$100
  UPS Express Saver - USA   $34.35   $13.65/kg or $6.20/lb   $2.10/$100
 
INTERNATIONAL   Base Charge   Plus   Insurance
  UPS Expedited - Mexico   $57.00   $13.20/kg or $6.00/lb   $2.10/$100
  UPS Express - Australia/New Zealand   $50.20   $14.15/kg or $6.43/lb   $2.10/$100
  UPS Express - Caribbean   $44.60   $11.90/kg or $5.41/lb   $2.10/$100
  UPS Express - Eastern Europe/Africa/Rest of World   $55.80   $23.40/kg or $10.64/lb   $2.10/$100
  UPS Express - Pacific Rim   $44.90   $11.15/kg or $5.07/lb   $2.10/$100
  UPS Express - South & Latin Amer./Middle East/Asia   $55.50   $19.90/kg or $9.05/lb   $2.10/$100
  UPS Express - Western Europe   $35.30   $8.85/kg or $4.02/lb   $2.10/$100

The costs for each available shipping method are quoted during the checkout process, and you may specify your selection at that time.

You are responsible for providing the correct delivery address information (including any necessary security access codes/buzzer numbers) to ensure that your order can be delivered. Any charges levied by the carrier for address correction, redirection, or return of your order are the responsibility of the addressee and will be charged back to you.

All prices are in Canadian dollars. Within Canada, shipping and handling charges are subject to applicable taxes.

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When Will You Receive Your Order?
You will be notified via e-mail when your order leaves our offices, at which time we will provide you with a estimated delivery date. Typical delivery timeframes¹ (from the time your order leaves our offices) are as follows:

CANADA   trademark of United Parcel Service of America, Inc. Standard   trademark of United Parcel Service of America, Inc. Express Saver   trademark of Canada Post Corporation
Expedited Parcel 		  trademark of Canada Post Corporation
Xpresspost
Alberta
  Calgary
  Edmonton
  remote locations * 		  3 - 5 business days
3 business days
3 business days
3 - 5 business days 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  4 - 11 business days
4 business days
4 business days
4 - 13 business days 		  2 - 3 business days
2 business days
2 business days
2 - 7 business days
British Columbia
  Vancouver
  Victoria
  remote locations * 		  4 - 6 business days
4 business days
4 business days
4 - 6 business days 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  4 - 11 business days
4 business days
5 business days
4 - 13 business days 		  2 - 3 business days
2 business days
2 business days
2 - 7 business days
Manitoba
  Winnipeg
  remote locations * 		  3 - 5 business days
3 business days
3 - 5 business days 		  1 - 3 business days
1 business day
2 - 5 business days 		  3 - 11 business days
3 business days
3 - 13 business days 		  2 - 3 business days
2 business days
2 - 7 business days
New Brunswick
  Fredericton
  Moncton
  Saint John
  remote locations * 		  2 - 4 business days
2 business days
2 business days
2 business days
3 - 5 business days 		  1 - 3 business days
1 business day
1 business day
1 business day
2 - 5 business days 		  3 - 11 business days
4 business days
3 business days
3 business days
3 - 13 business days 		  2 - 3 business days
2 business days
2 business days
2 business days
2 - 7 business days
Newfoundland and Labrador
  St. John's
  Happy Valley/Goose Bay
  remote locations * 		  4 - 9 business days
5 business days
7 - 9 business days
4 - 9 business days 		  1 - 5 business days
1 business day
5 business days
2 - 5 business days 		  5 - 11 business days
5 business days
6 business days
5 - 13 business days 		  2 - 3 business days
2 business days
3 business days
2 - 7 business days
Northwest Territories
  Yellowknife 		  not available   2 - 6 business days
2 business days 		  6 - 13 business days
6 business days 		  3 - 7 business days
3 business days
Nova Scotia
  Dartmouth
  Halifax
  remote locations * 		  2 - 4 business days
2 business days
2 business days
3 - 5 business days 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  3 - 11 business days
3 business days
3 business days
3 - 13 business days 		  2 - 3 business days
2 business days
2 business days
2 - 7 business days
Nunavut
  Iqaluit 		  not available   3 - 6 business days
6 business days 		  6 - 13 business days
6 business days 		  3 - 7 business days
3 business days
Ontario
  Greater Toronto Area
  Ottawa
  remote locations * 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  1 - 2 business days
1 business day
1 business day
1 - 5 business days 		  1 - 4 business days
1 business day
1 business day
1 - 6 business days 		  1 - 2 business days
1 business day
1 business day
1 - 5 business days
Prince Edward Island
  Charlottetown
  remote locations * 		  2 - 4 business days
2 business days
3 - 5 business days 		  1 - 3 business days
1 business day
2 - 5 business days 		  4 - 11 business days
4 business days
4 - 13 business days 		  2 - 3 business days
2 business days
2 - 7 business days
Quebec
  Montreal
  Quebec City
  remote locations * 		  1 - 3 business days
1 business day
2 business days
2 - 5 business days 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  1 - 4 business days
1 business day
2 business days
1 - 6 business days 		  1 - 2 business days
1 business day
2 business days
1 - 5 business days
Saskatchewan
  Regina
  Saskatoon
  remote locations * 		  3 - 5 business days
3 business days
3 business days
3 - 5 business days 		  1 - 3 business days
1 business day
1 business day
2 - 5 business days 		  3 - 11 business days
3 business days
3 business days
3 - 13 business days 		  2 - 3 business days
2 business days
2 business days
2 - 7 business days
Yukon Territory
  Whitehorse 		  not available   2 - 6 business days
2 business days 		  7 - 13 business days
7 business days 		  3 - 7 business days
3 business days
* for remote locations accessible only via airplane, delivery is subject to the frequency and availability of flights and may require an additional 5 - 10 business days

¹ To most locations; see delivery chart for more information. The delivery standard is counted from the date of shipping; to determine the expected delivery date of your order, use the following calculations:
    order date + product availability = estimated shipping date
    shipping date + delivery standard = estimated delivery date
Product availability timeframes and delivery standards are expressed in business days (Monday through Friday), excluding holidays.
The delivery timeframes provided here are intended as a general guide. Deliveries may be delayed due to adverse weather conditions.

UNITED STATES   trademark of United Parcel Service of America, Inc. Standard   trademark of United Parcel Service of America, Inc. 3 Day Select   trademark of United Parcel Service of America, Inc. Express Saver
Alabama   3 business days   3 business days   1 business day
Alaska   not available   not available   1 business day
Arizona   5 business days   3 business days   1 business day
Arkansas   4 business days   3 business days   1 business day
Armed Forces Americas (AA)   not available   not available   not available
Armed Forces Europe (AE)   not available   not available   not available
Armed Forces Pacific (AP)   not available   not available   not available
California
  Los Angeles
  San Francisco 		  4 - 5 business days
5 business days
5 business days 		  3 business days
3 business days
3 business days 		  1 business day
1 business day
1 business day
Colorado   4 business days   3 business days   1 business day
Connecticut   3 business days   3 business days   1 business day
Delaware   3 business days   3 business days   1 business day
District of Columbia   3 - 4 business days   3 business days   1 business day
Florida
  Miami
  Tallahassee 		  4 - 5 business days
4 business days
4 business days 		  3 business days
3 business days
3 business days 		  1 business day
1 business day
1 business day
Georgia   3 business days   3 business days   1 business day
Hawaii   not available   not available   1 business day
Idaho   5 business days   3 business days   1 business day
Illinois   3 business days   3 business days   1 business day
Indiana   3 business days   3 business days   1 business day
Iowa   3 business days   3 business days   1 business day
Kansas   4 business days   3 business days   1 business day
Kentucky   3 business days   3 business days   1 business day
Louisiana   4 business days   3 business days   1 business day
Maine   3 business days   3 business days   1 business day
Maryland   3 business days   3 business days   1 business day
Massachusetts   3 business days   3 business days   1 business day
Michigan   3 business days   3 business days   1 business day
Minnesota   4 business days   3 business days   1 business day
Mississippi   4 business days   3 business days   1 business day
Missouri   4 business days   3 business days   1 business day
Montana   5 business days   3 business days   1 business day
Nebraska   4 business days   3 business days   1 business day
Nevada   5 business days   3 business days   1 business day
New Hampshire   3 business days   3 business days   1 business day
New Jersey   3 business days   3 business days   1 business day
New Mexico   5 business days   3 business days   1 business day
New York
  Buffalo
  New York 		  3 business days
2 business days
2 business days 		  3 business days
3 business days
3 business days 		  1 business day
1 business day
1 business day
North Carolina   3 business days   3 business days   1 business day
North Dakota   4 business days   3 business days   1 business day
Ohio
  Cincinnati
  Cleveland
  Columbus 		  3 - 4 business days
3 business days
3 business days
3 business days 		  3 business days
3 business days
3 business days
3 business days 		  1 business day
1 business day
1 business day
1 business day
Oklahoma   4 business days   3 business days   1 business day
Oregon   6 business days   3 business days   1 business day
Pennsylvania   3 business days   3 business days   1 business day
Puerto Rico   not available   not available   1 - 2 business days
Rhode Island   3 business days   3 business days   1 business day
South Carolina   3 business days   3 business days   1 business day
South Dakota   4 business days   3 business days   1 business day
Tennessee   3 business days   3 business days   1 business day
Texas
  Austin
  Dallas
  Houston 		  4 - 6 business days
4 business days
4 business days
5 business days 		  3 business days
3 business days
3 business days
3 business days 		  1 business day
1 business day
1 business day
1 business day
Utah   5 business days   3 business days   1 business day
Vermont   3 business days   3 business days   1 business day
Virginia   3 business days   3 business days   1 business day
Washington   6 business days   3 business days   1 business day
West Virginia   3 business days   3 business days   1 business day
Wisconsin   3 business days   3 business days   1 business day
Wyoming   5 - 6 business days   3 business days   1 business day

¹ To most locations; see delivery chart for more information. The delivery standard is counted from the date of shipping; to determine the expected delivery date of your order, use the following calculations:
    order date + product availability = estimated shipping date
    shipping date + delivery standard = estimated delivery date
Product availability timeframes and delivery standards are expressed in business days (Monday through Friday), excluding holidays.
The delivery timeframes provided here are intended as a general guide. Deliveries may be delayed due to adverse weather conditions. Shipments to the United States may be delayed due to heightened customs inspection and border security.

INTERNATIONAL   trademark of United Parcel Service of America, Inc. Express Saver
major international cities   1 - 3 business days
all other international destinations   2 - 5 business days

¹ To most locations; see delivery chart for more information. The delivery standard is counted from the date of shipping; to determine the expected delivery date of your order, use the following calculations:
    order date + product availability = estimated shipping date
    shipping date + delivery standard = estimated delivery date
Product availability timeframes and delivery standards are expressed in business days (Monday through Friday), excluding holidays.
The delivery timeframes provided here are intended as a general guide. Deliveries may be delayed due to adverse weather conditions. International shipments may be delayed due to heightened customs inspection and border security.

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Must Someone be Home to Receive Your Order?
In order to ensure that you receive your order, you may be required to sign for its receipt. If no one is available to accept delivery when delivery is first attempted, UPS may leave the package or leave a delivery notice card (at the driver's discretion) and reattempt delivery on the two subsequent business days; upon receipt of the delivery notice card, you may also contact UPS at the number provided on the delivery notice card to request that the order be held for pickup at a UPS facility within five business days. Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days. Packages which are undeliverable or remain unclaimed after five business days will be returned to us; charges levied by the carrier for return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.

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